Please select a topic from the list below

Using the Online IDR system.
Logging in to the work order system
Entering A workorder
Find a workorder via Tracking Number
Find a workorder via Email Address
Find a workorder via Building

1. Upon accessing the Facilities department homepage you will see a button located at the side of the screen, below the Department of Facilities Maintenance Management Title. Click on the 'Enter a Work Order" button. This will prompt the login. Then enter the appropriate username and password given to you by the department.

2. Upon entering the Department of Facilities Maintenance Management homepage there is an area titled 'Service Requests'. Click on the "Enter" button in that section. This will prompt the login. Then enter the appropriate username and password given to you by the department.

3. On each page within the Department of Facilities Maintenance Management website, there is a section titled 'Other Links'. Below the title you will find a link titled 'Service Requests'. Click on the link. This will prompt the page to either enter or find a new work order. Select one. This will prompt the login. Then enter the appropriate username and password given to you by the department.

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1. After logging in you will be taken to a page displaying a map. Select the building you work in. If you do not know which building is yours you can place your mouse over an image of a building and its name will appear after a few seconds.

2. Next, you will be taken to a current list of all the staff/businesses in the building. Locate your name and click on it, or the arrow to the left of your name. If your name does not appear and if you feel this is an error then please email the Facilities Help Desk or call 312.567.3343

3. Next, you will be taken to a page with a form. All form elements will be filled out with your current information, except for the 'job type', 'job description', 'IDR#', and 'Cost Center' fields. These are left blank for you to fill out. You have an option to change any form element at this time. So, if you are in a location that is not your office you will change it here.

*The IIT facilities department may not have any or all of your current information. If at any point you see an error, feel free to email the Facilities Help Desk or call 312.567.3343

4. The last page in this process is the confirmation page. You will be given a tracking number. You should write it down, so you can follow the progress of the work order on the web. This number will also allow the Facilities Help Desk to find your work order fast and efficiently.

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2. Once logged in, below the map click the 'Find a Work Order' button. You will then be taken to a page containing a few different ways to find a work order

3. Go to the "Find a Work Order via Tracking Number" section. Enter the tracking number and hit return. You will be taken to the specific work orders detailed information page.

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3. Go to the "Find a Work Order via Email Address" section. Enter your email address and hit return.

2. Once logged in, below the map click the 'Find a Work Order' button. You will then be taken to a page containing a few different ways to find a work order

3. Next, you will be taken to a list of work orders listed under that address. Select a workorder by clicking on the work order number or the arrow to the left of the name. You will be taken to the specific work orders detailed information page.

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3. Go to the "Find a Work Order via Building" section. Building monitors enter your password and hit return.

3. Next, you will be taken to a list of work orders listed under that address. Select a workorder by clicking on the work order number or the arrow to the left of the name. You will be taken to the specific work orders detailed information page.

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